(FAQ)

Frequently Asked Questions

Bokataa is a Pakistani e-commerce platform that connects local artisans, SMEs, and entrepreneurs with customers worldwide, showcasing authentic Made in Pakistan products.

You can shop a wide variety of products, including:

  • Handicrafts & cultural items
  • Textiles & apparel
  • Home décor & lifestyle products
  • Fashion accessories & everyday essentials

Bokataa offers a Trusted Vendor Badge program. Vendors are verified for quality, authenticity, and service standards before receiving the badge.

Simply browse the website, add products to your cart, and checkout using our secure payment gateway. You’ll receive an order confirmation email immediately.

Currently we are delivering only in Pakistan, however, soon we are going to offer international shipping as well.

We accept:

  • Cash on delivery (available for Pakistan only)
7. How long does delivery take?

Within Pakistan: 3–7 working days

We have a 7-day return policy for damaged or incorrect items. Refunds are processed once the returned product is inspected. (Full details available on our Returns & Refund Policy page.)

Vendors can apply through the “Sign In / Register” page. Once approved, you’ll receive access to a vendor dashboard to manage products, orders, and payments.

Yes. Vendors may be charged a small commission on each sale. Details are provided during the vendor onboarding process.

Customers earn points on every purchase, which can be redeemed for discounts, special offers, or exclusive access to new collections.

You can reach our support team via:
Email: support@bokataa.com
Phone/WhatsApp: +92 323 4979477
Live chat on the website (during business hours)